Cisco finesse reason codes list

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August undefined, 2024

WebJul 8, 2024 · Cisco Finesse functionalities. Cisco Finesse supports the following functionalities: ... , Cisco Finesse can display a maximum of 100 Not Ready or Sign Out reason codes. If more than 100 codes are configured, the phone lists the first 100 applicable codes (global codes or applicable team codes). ... WebConstants and Status Codes • Inthischapter,page2 • FailureIndicationMessageStatusCodes,page2 • SystemEventIDValues,page8 • SpecialValues,page9

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WebOct 4, 2024 · Predefined Reason Codes Recent Call History Report The Recent call History Report presents the recent call history details like the start time, duration of the call, type of call, phone number, contact disposition, queue and Wrap-Up reasons for the current day, since midnight. The following call based scenarios are not reported: WebJan 9, 2016 · If you want to show the description for Reason Code, it can easily be achieved with CUIC internal customization. Simply do the below steps: 1) Run the Agent Not Ready Reason Code Summary Report with the required Reason Codes. 2) Once the report had executed, simply click on Save As and save it with a new name that you want for the … notes for husbands lunch

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WebDec 14, 2024 · Cisco Unified CCE supports SAM Account Name and User Principal Name format for supervisor login name configuration. However, Finesse supports only User Principal Name (UPN). Therefore, use only the UPN login format for configuring the non-SSO EA (Enterprise Agent) Supervisor login name. Supervisors can access tools on the … WebOct 13, 2024 · Hi, Let me rephrase my first question a bit. Is there any possibility to use admin account (or whatever account) to access ALL reason codes with “READ-ONLY” privileges/permissions in order to prevent potential security threats by … WebCisco Developer and DevNet enable software developers and network engineers to build more secure, better-performing software and IT infrastructure with APIs, SDKs, tools, and resources. notes for html

Solved: Finesse desktop reason codes - Cisco Community

Finesse System Reason Codes - Cisco Community

WebFeb 9, 2024 · The Time in State field refreshes every 10 seconds. When an agent's state changes, the Finesse server sends out an agent state notification and the timer resets to 0. An agent state change includes … WebNov 30, 2016 · Cisco Finesse 10.0 (1) - Retirement Notification The Cisco Finesse 10.0 (1) has been retired and is no longer supported. End-of-Sale Date: 2016-11-30 End-of-Support Date: 2024-11-30 Cisco's End-of-Life Policy You can view a listing of available Cisco Finesse offerings that best meet your specific needs how to set time correctlyWebSep 14, 2024 · Cisco Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE) offer reason codes for the agents in various states and events. There are two types of reason codes; predefined system reason codes and administrator-configured reason codes. Cisco UCCE and PCCE Missing Reports with Comstice … how to set time day in rust

"WebOct 9, 2024 · Cisco UCCX offers two types of reason codes for agents in 'Not Ready' state; System reason codes and agent-selected reason codes. Agent-selected reason codes are created at Cisco Finesse and … " - Cisco finesse reason codes list

Cisco finesse reason codes list

Finesse Agent ONLY avaiable codes are READY & NOT READY

WebOct 4, 2024 · The Cisco Finesse desktop behavior varies based on the browser and the number of tabs opened. Toaster Notification. When there is an incoming call, chat or email and the Cisco Finesse desktop window or tab is inactive, Finesse displays a notification with the call, chat or email details. Click the notification to restore the Finesse desktop. WebCo-Sell MDF consists of activities and referral incentives that reward Developers and Advisors for completing business development activities or referring business …

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Web5 rows · Feb 2, 2024 · Finesse supports a total of 200 Not Ready reason codes. This includes a maximum of 100 global ... WebOct 26, 2012 · notification message to the Cisco CallManager and TFTP services and rebuilds. a new configuration file. If the problem still persists, restart the TFTP. service and Cisco CallManager service. Here is the listing of reason codes for "lastoutofserviceinformation" 10 - The TCP connection to the Cisco Unified …

WebFeb 23, 2024 · You can assign phone books, reason codes, wrap-up reasons, custom desktop layouts, and workflows to teams on the Team Resources tab of the administration console. Team Resources Assign Phone Books and Reasons to Team Unassign Phone Books and Reasons from Team Assign Custom Desktop Layout to Team Assign … WebReserved Codes in CCE : -1, -2, -3, 0, 32767, 50001, 50002,50003, 50004, 50005, 50010, 50020,50030,50040, 50042 ; 999 is a reserved reason sent by client to CCE for Forced …

WebJul 19, 2013 · Options. 09-26-2024 08:50 AM. I found that article to be inconsistent: Near the top, in the list of reason code names, it shows. CALL_ENDED = 327655. but in the description of CALL_ENDED later, it refers to 32755, without the 6 in the number... I'll be contacting support for this agent anyway, but wanted to point out that document may … WebMar 8, 2024 · The Finesse Agent Desktop currently only shows about 10 reason codes before the user needs to scroll if there are more than 10 configured. Is there a way to …

WebJan 23, 2024 · System-generated reason codes Built-in reason codes are generated when the Unified CCX server moves an agent to Logout state or Not Ready state. The Agent State Detail table includes a valid reason code for these two states. Reason code for other states is zero. T Talk time

WebReason State Event EventDescription Code Agent'sdeviceisflaggedasarestricteddevice bytheadministratorofUnifiedCommunications Manager. Ifanagent’sdeviceisaddedtothe how to set time fitbit versa 2WebJan 20, 2024 · Predefined Reason Codes Recent Call History Report The Recent call History Report presents the recent call history details like the start time, duration of the call, type of call, phone number, contact disposition, queue and Wrap-Up reasons for the current day, since midnight. The following call based scenarios are not reported: how to set time dayWebCisco Developer and DevNet enable software developers and network engineers to build more secure, better-performing software and IT infrastructure with APIs, SDKs, tools, … how to set time day in minecraftWebCisco Developer and DevNet enable software developers and network engineers to build more secure, better-performing software and IT infrastructure with APIs, SDKs, tools, … notes for hydrocarbons class 11WebDec 30, 2024 · How to determine the cause of Finesse agent reason codes 366 0 1 How to determine the cause of Finesse agent reason codes Shawn McBreen Beginner Options 12-30-2024 12:50 PM We had an agent report issues with receiving transferred calls or when transferring them from Finesse to someone else internally. notes for human eye and the colourful worldWebFeb 23, 2024 · When the agent is in Ready state and a call is placed from the ACD (Automatic Call Distribution) line, the system issues this reason code. Reason … notes for ictWebDec 14, 2024 · The Cisco Finesse administration console is a web-based interface used to configure system settings in Cisco Finesse. The administration console contains tabs to click and access the various administration features. The tab names and the associated tasks are: Settings: IP Phone Agent Settings. how to set time for computer screen